Privacy Policy

Your privacy matters to us. Learn how sorianthave protects and manages your personal information in accordance with Australian privacy laws.

Effective Date: January 15, 2025 | Last Updated: January 15, 2025

Information We Collect

sorianthave collects various types of information to provide and improve our financial automation services. We're transparent about what we collect and why we need it.

Personal Information

Full name, email address, phone number, and postal address
Date of birth and identification documents for verification purposes
Financial information including bank account details and transaction history
Employment details and income information for service eligibility
Tax file number and other regulatory identification numbers

Technical Information

IP address, browser type, device information, and operating system
Website usage patterns, page views, and interaction data
Cookies and similar tracking technologies data
Login credentials and security authentication information
API usage logs and system performance metrics

We never collect more information than necessary for providing our services. You have control over what personal information you share with us.

How We Use Your Information

Your information helps us deliver personalised financial automation solutions and maintain the security of our platform. We use your data responsibly and only for legitimate business purposes.

Service Delivery

Setting up and managing your automated financial workflows
Processing transactions and maintaining account balances
Providing customer support and technical assistance
Sending service notifications and important account updates
Customising features based on your financial goals

Legal and Security Purposes

Complying with Australian financial regulations and reporting requirements
Preventing fraud, money laundering, and other financial crimes
Conducting identity verification and know-your-customer checks
Maintaining audit trails for regulatory compliance
Protecting our platform and users from security threats

We regularly review our data usage practices to ensure they align with current privacy standards and regulations. Our team receives ongoing training about responsible data handling.

Information Sharing and Disclosure

sorianthave takes your privacy seriously. We don't sell your personal information to third parties, and we only share data when necessary for service delivery or legal compliance.

Authorised Third Parties

Financial institutions for processing transactions and account management
Identity verification services for regulatory compliance
Cloud infrastructure providers for secure data storage
Payment processors for handling subscription and service fees
Professional service providers including legal and accounting firms

Legal Requirements

Australian government agencies when required by law
Law enforcement for criminal investigations
Regulatory bodies including ASIC and AUSTRAC
Courts and tribunals in response to subpoenas or court orders
Tax authorities for reporting obligations

All third parties we work with are bound by strict confidentiality agreements and must comply with Australian privacy laws. We conduct regular audits to ensure partners maintain appropriate security standards.

Your Privacy Rights

Under Australian privacy legislation, you have specific rights regarding your personal information. We're committed to making it easy for you to exercise these rights.

Access and Correction

Request access to all personal information we hold about you
Receive a copy of your data in a commonly used electronic format
Correct any inaccurate or outdated information in our records
Update your contact preferences and communication settings
Review how your information has been used and shared

Data Control

Object to certain uses of your personal information
Request deletion of your data where legally permissible
Withdraw consent for optional data processing activities
Restrict processing of your information in specific circumstances
Lodge complaints about our privacy practices

To exercise your privacy rights, contact our Privacy Officer at privacy@sorianthave.com. We respond to all requests within 30 days.

Data Security and Storage

Protecting your personal and financial information is our top priority. We implement multiple layers of security controls to safeguard your data against unauthorised access and cyber threats.

Technical Safeguards

256-bit SSL encryption for all data transmission
AES-256 encryption for data storage and backups
Multi-factor authentication for account access
Regular security vulnerability assessments and penetration testing
Automated monitoring for suspicious activities and breach detection

Operational Security

Background checks for all employees with data access
Role-based access controls limiting data exposure
Regular staff training on privacy and security protocols
Secure data centres with physical access controls
Incident response procedures for potential security breaches

We store your data on secure servers located within Australia. Our data centres are certified to international security standards including ISO 27001. We maintain detailed logs of all data access and regularly review these for any unusual activities.

Data Retention and Deletion

We only retain your personal information for as long as necessary to provide services or comply with legal obligations. Our data retention practices balance your privacy rights with business and regulatory requirements.

Retention Periods

Account information: Retained while your account remains active plus 7 years
Transaction records: 7 years from transaction date for tax and audit purposes
Identity verification documents: 7 years after account closure
Website usage data: 2 years for analytics and service improvement
Marketing communications: Until you unsubscribe or withdraw consent

Secure Deletion Process

Automated deletion systems remove expired data according to schedules
Multiple-pass secure deletion to prevent data recovery
Verification procedures to confirm complete data removal
Documentation of deletion activities for audit purposes
Third-party data processors notified of deletion requirements

If you close your account, we'll delete your personal information according to our retention schedule. Some information may be retained longer if required for legal compliance or to resolve disputes.

Cookies and Tracking Technologies

sorianthave uses cookies and similar technologies to enhance your experience on our website and mobile applications. We're transparent about what tracking technologies we use and give you control over your preferences.

Types of Cookies We Use

Essential cookies for website functionality and security
Preference cookies to remember your settings and choices
Analytics cookies to understand how you use our services
Marketing cookies for personalised advertising (with your consent)
Session cookies that expire when you close your browser

Managing Your Cookie Preferences

Adjust cookie settings through your browser preferences
Use our cookie preference centre to customise tracking options
Opt out of marketing cookies while maintaining essential functionality
Clear stored cookies and reset tracking preferences
Review and update your choices at any time

Most web browsers automatically accept cookies, but you can modify your browser settings to decline them. Please note that disabling certain cookies may limit some website functionality.

International Data Transfers

While we primarily store data within Australia, some of our service providers may process information overseas. We ensure appropriate safeguards are in place for any international data transfers.

Transfer Safeguards

Standard contractual clauses with international processors
Adequacy decisions recognised by Australian authorities
Certification schemes ensuring equivalent privacy protection
Regular compliance audits of overseas service providers
Data processing agreements specifying security requirements

Countries We May Transfer Data To

United States (for cloud infrastructure services)
European Union member countries (for analytics and support)
Singapore (for regional data processing)
Canada (for backup and disaster recovery)
Other countries with adequate privacy protections as needed

We regularly review our international transfer practices to ensure they comply with Australian privacy laws. You have the right to request information about specific transfers of your personal data.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We're committed to keeping you informed about any modifications to how we handle your personal information.

How We Notify You

Email notifications sent to your registered address for significant changes
Prominent notices displayed when you log into your account
Updated policy posted on our website with revision date
In-app notifications for mobile users
Direct mail for material changes affecting your rights

Your Options

Review changes and decide whether to continue using our services
Contact us with questions or concerns about policy updates
Update your communication preferences
Request clarification about how changes affect your data
Exercise your privacy rights under the updated policy

We recommend reviewing this policy periodically to stay informed about our privacy practices. The "Last Updated" date at the top indicates when the most recent changes were made.

Children's Privacy

sorianthave's financial automation services are designed for adults and we don't knowingly collect personal information from children under 18. We take special precautions to protect minors' privacy in accordance with Australian law.

Our Approach

Age verification during account registration process
Parental consent requirements for users under 18
Limited data collection for any legitimate minor accounts
Special security measures for accounts held by minors
Regular review of accounts to ensure age compliance

If we become aware that we've collected information from someone under 18 without proper consent, we'll take immediate steps to delete that information. Parents or guardians can contact us to review, modify, or delete their child's information.

Complaints and Disputes

If you have concerns about how we handle your personal information, we want to hear from you. Our complaints process is designed to address privacy issues quickly and fairly.

Making a Complaint

Contact our Privacy Officer directly at privacy@sorianthave.com
Call our complaints hotline on +61399054000 during business hours
Write to us at 62 Harper St, Molendinar QLD 4214, Australia
Submit a complaint through your online account dashboard
Visit our office during regular business hours

Resolution Process

Acknowledgment within 2 business days of receiving your complaint
Investigation and response within 30 days for most issues
Regular updates if additional time is needed for complex matters
Written response explaining our findings and any remedial actions
Information about external complaint options if unsatisfied

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.

Contact Our Privacy Team

Privacy Officer: privacy@sorianthave.com

General Inquiries: info@sorianthave.com

Phone: +61 3 9905 4000

Address: 62 Harper St, Molendinar QLD 4214, Australia